IT Support in Aurora
IT Support means having someone to call when a computer won't start, email stops working, or a printer refuses to cooperate, without keeping a technician on staff. It's built for Aurora businesses under 50 employees, including the bioscience and tech companies around Fitzsimons, who need day-to-day tech problems handled without the runaround. Most issues get fixed remotely; a Praxis technician comes on-site when the problem needs hands-on work.
Aurora coverage
On-site core
What Praxis handles
Praxis provides remote troubleshooting for everyday tech issues (computers, email, printers, software) plus on-site visits in Aurora when a problem needs hands-on work. This covers existing setups and day-to-day fixes; larger changes like a new office network or a company-wide software rollout fall under IT Projects & Consulting instead.
Aurora, in context
Aurora's Fitzsimons Innovation Community is home to more than 100 bioscience and tech companies, with over 6 million square feet planned. Businesses here range from small research and biotech teams to standard offices, often running specialized software alongside everyday tools like email and file sharing.
Common scenarios
A small biotech team at Fitzsimons can't get a lab computer to talk to a shared network drive before a deadline.
Praxis remotes in to diagnose the connection issue, and sends a technician on-site if the problem turns out to be physical, like cabling or hardware.
The team gets back to work without losing the rest of the day to it.
A 15-person office just hired three new employees and none of their computers, logins, or email are set up.
Praxis handles account creation, device setup, and software installs ahead of each start date.
New hires can log in and work on day one instead of waiting on IT.
An office's printer constantly drops off the network and staff waste time resending print jobs.
Praxis checks the printer's network configuration and driver setup remotely, and replaces or reconfigures hardware on-site if it's failing.
Printing stops being a running joke in the office.
A staff member can't tell if a strange email asking them to reset their password is real.
Praxis checks the email and confirms whether it's legitimate.
The employee doesn't have to guess, and a possible phishing attempt gets caught early.
FAQ
Do you only work with bioscience or tech companies near Fitzsimons, or any small business in Aurora?
Any small business in Aurora. Fitzsimons is one part of the area we serve, not the whole focus.
What counts as "IT support" versus a bigger project?
Day-to-day fixes, troubleshooting, and small setup tasks are support. Bigger things like a new network or office move are handled as a project instead.
Can you support specialized software we use for research or lab work?
Praxis supports the computer and network side of it; for issues specific to the software itself, we coordinate with your software vendor.
How fast will someone respond?
Praxis doesn't promise a fixed response time, but issues are triaged so urgent problems get looked at before routine ones.
Do we need a contract, or can we just call when something breaks?
Both options exist. Ongoing support plans exist for predictable coverage, and one-off help is available for occasional issues.
We're a small team. Is it worth paying for IT support instead of just figuring it out ourselves?
If tech problems are already eating into someone's actual job, it's usually cheaper to hand that off than to keep absorbing the lost time.
Ready to talk to Praxis about it support in Aurora?
Book a Free 10-Minute Consultation